Isn’t great when we have all this information at our fingertips these days? However, here’s a screenshot of an epic fail.
Why is it showing progress of a flight that, according to the same screen, has been cancelled?
This is a flight that my nephew Nick was on from Nashville to D.C. right before a snowstorm. It was an important flight because he was heading back to Istanbul that evening from Dulles. It had been cancelled the night before the flight and after 2 hours of hold time and many conflicting stories, he was told that first, he was re-booked on a flight the following day and second, that he could not change his international flight. Ouch.
The conflict remained throughout the actual day of the flight . We still got him to the airport for his original flight, which, despite the information provided, was not cancelled. He made his flight to Istanbul and all was right in the world.
But why, o ye technology gods, can you screw up so badly? Come to find out, the flight was cancelled and then re-instated. My guess is that the system feeds are not designed to communicate vacillating changes and couldn’t cancel the cancelled status. Epic fail considering what is at stake with flight statuses. To be fair to all, the carrier website showed the correct status. However, their lack of communication (1.5 hour phone queues) and no messaging back to the re-booked passengers to notify them the flight was back on is just as bad as the incorrect status at flightstats.
Makes me long for the old days. But just briefly.